Q: What're the system requirements?
A: Microsoft Windows 2000/XP/2003/vista
Intel or AMD or compatible processors at 1000 MHz minimum
RAM 128 megabytes (MB)
Minimum 700 MB of free hard disk space
Q: I lost the password of my RAR file. How do I recover it?
A: It's very easy to recover a password of RAR file. All you need to do
is just to add your file to the operation window, and click the "Start"
button to start your process.
Q: Is there a user guide or manual available for this software?
A: You can download the User Manual from our Support
Center. You also can use our Help file which is included in the toolbar
after you launch in. If you still got some questions beyond these answers,
please contact our support team at
Q: How do I find out about new software updates?
A: We will send mails to our registered customers with new update release.
If you do not want any disturbing in your personal email, you can stop it
in the mail we sent you. You also can pay some attention to our website
to see new update, tips, gift for customers and articles.
Q: I changed my E-mail address, what should I do?
A: If you changed your email address, please
contact us. We
will change it in our database, so that we can contact you as usual.
Q: Is Technical Support provided?
A: Yes, FREE technical support is provided for registered users. If you
have queries, suggestions or feedback, please feel free to contact our technical
Q: I lost my registration code and I want to reinstall the software.
What should I do now?
If you need to retrieve a lost serial number, please send us your registration
User Name and registration Email Address to
We will reply within 24 hours.
Q: How to report bugs?
A: Please email any bugs to
Generally, you will get our support within 24 hours.